wolveslurk web store FAQ section

Absolutely. We may not always accept your offers, but we are open to hearing them. If you think an item is priced too low, jump right in and buy it! But, if you think the price could be better, please write to us with a specific dollar amount offer. It never hurts to ask. Prices of all our items are subject to change without prior notice.

If you live in the United States and want to pay by credit card, pay using PayPal. If you would prefer to pay by Cashier's Check, Money Order use our Order Form, send us an e-mail with a list of the items you want to buy. We will hold items pending receipt of mailed payments for 10 days. The Sale Pending hold status will be removed on the 11th day, and item(s) not paid for by that time will be returned to the shop. In most cases, we will confirm receipt of your order and/or payment within 1 business day, and ship within 3 business days. If you mail us a Cashier's Check or Money Order, it must be made payable to us personally (not the business name). We do not have a separate business bank account. Payments made payable Peggy Stewart or they be returned, as we cannot cash them. Items listed for sale should be assumed to be one, unless the listing specifically states that multiple quantities are available.

Due to the nature of the antiques and collectibles business, nearly everything we sell is in used condition unless otherwise stated. As with most physical collectible shops, items are sold AS IS and all sales are final. Please read the descriptions carefully, take a good look at the photos, and ask questions before placing an order. We do our best to describe each item carefully, so you'll know exactly what you are buying before you place an order. If you'd like to see additional photos, or need a more detailed description of any item before placing an order, please e-mail us your request. We will be happy to provide whatever information we have available. Since you are relying on our photos and descriptions to make your purchasing decision, we do occasionally bend the "no returns" rule. We are NOT experts in any collecting category, but we do our best to provide accurate information. If you feel the item you received is substantially different from our description, or if we made an error of some sort, please contact us and we'll do what we can to fix the problem. If we've made a mistake in describing an item, we will refund the purchase price of the item upon its return, but do NOT reimburse for shipping, handling or insurance costs in either direction. Our goal is to make you happy and earn your business as a repeat customer. If we ever fall short of that goal, we encourage you to bring it to our attention and give us the opportunity to resolve your concerns.

We accept online payments through PayPal, mailed Money Orders, Cashier's Checks. We CANNOT charge your card over the phone as the online credit card services do not allow this for security reasons. Please do NOT send us your credit card information via regular e-mail. E-mail is easily accessible by hackers, and it is NOT a secure mode of communication for this sensitive information. Our shopping cart feature is linked directly with PayPal's SSL encrypted credit card processing service. If you would like to pay by any other method other than credit card through PayPal, please use the Order Form or e-mail us to place an order. Please tell us what payment method you prefer, but please DO NOT send us any credit card info by e-mail.

We have been doing business online as Don't Go In The Basement since March 2002. We have an established reputation on the major auction and sales sites, including eBay and iOffer. We have been in business for over 20 years with no complaints. We are also a verified business with PayPal.

We are a Verified Premier Business account holder with PayPal, our shopping cart's credit card service. Buyers who pay us by credit card through this service are protected by PayPal's Buyer Protection Guarantee, and your PayPal account is insured up to $100,000 by Traveler's Insurance. If you purchase an item from us and do not receive it (or an insurance reimbursement for loss/damage), you are entitled to a full refund of the purchase amount up to $5000 per year. This policy is subject to change by PayPal, so please visit their website for more information about this fraud protection program and other PayPal Terms of Service & Use.